FAQ

Our Products

Q: Where are your products made?

A: Our cloth masks, accessories, and hand sanitizer are designed in New York and manufactured to our exact specifications in China and Korea.

 

Q: What are the cloth mask dimensions?

A: Our adult cloth masks are 8″ x 5.75″. Our kids mask are 7.5″ x 4″ for small and 8″ x 5″ for medium.

 

Q: What material are the cloth masks made of?

A: We offer 100% cotton masks as well as printed masks with a silky polyester lining and a cotton shell. All masks are triple-layered and feature a cotton pocket for an optional filter.

 

Q: What mask do you recommend for smaller adult head and ear sizes?

A: We offer printed masks at $15 with adjustable straps to ensure a proper fit, perfect for all head sizes.

 

Q: How do I clean my cloth mask?

A: We recommend hand washing the cloth masks on machine wash cool and laying flat to dry (please remember to remove the filter!). A cool iron may be used if needed.

 

Orders

Q: How long will my order take to ship out?

A: For cloth masks – our products are ready and available to ship out immediately. Due to COVID-19 and shipping delays, some of our other products, such as our hair accessories, are on back order and will take longer. Please reach out to us if you have concerns over your order at: [email protected]

 

Q: Why didn’t I receive a confirmation email?

A: Sometimes our website takes a few minutes to push out confirmation emails from the server. If it has been at least 4 hours since you placed your order and you have still not received a confirmation email, please feel free to reach out to us!

 

Q: Why does my PayPal payment confirmation say I made a payment to Lulla International Inc.?

A: Lulla International Inc. is our parent company☺

 

Q: What shipping company do you use?

A: We typically use USPS to ship out orders.

 

Q: What is your return policy?

A: Due to hygiene reasons and safety precautions for our customers, we cannot accept refunds or exchanges on most of our products. If you received a wrong item or defected item, please reach out to us.

 

More questions? Please send us an email at: [email protected], we’d be happy to help!